Clients

My diverse clients share a desire for clear, accurate and effective writing.

Who are my clients?

I’ve written and edited high-profile documents for businesses, government agencies, not-for-profit organizations, publishers, a foreign policy think-tank, universities and other clients.

I work either directly with clients, or as an associate with leading publishing and communications firms.

Wilton Hanford Hanover

Wilton Hanford Hanover (WHH) is the Australian Government communications specialist. In association with this leading firm, I edited a best practice regulation handbook, the Australia in the Asian Century white paper, a draft energy white paper, the Gonski report on school funding, and an Empowered Communities report on Indigenous empowerment.

I’ve also edited documents such as policy reports, corporate plans, discussion and consultation papers, issues papers, frameworks, handbooks, guidelines, instructions and work programs for diverse WHH clients. These clients have included the federal departments of Prime Minister and Cabinet, Education, Finance, Social Services, Industry, Human Services, and Veterans’ Affairs, as well as Austrade, the Australian Customs and Border Protection Service, the Australian National Audit Office, the Australian Workforce and Productivity Agency, and the ACT Independent Competition and Regulatory Authority.

As a professional associate of WHH, I wrote a plain-English version of a discussion paper for the Referendum Council to use in its community consultations on constitutional recognition of Indigenous Australians. I also edited a learnings and insights report for Jawun on Indigenous capacity building.

I’ve joined expert WHH editorial teams to edit regulatory guidelines for the Australian Pesticides and Veterinary Medicines Authority and reports on remote service delivery to Indigenous communities.

In addition, I’ve edited and proofread annual reports (in full or in part) for numerous WHH clients: Austrade, the Department of Defence, the Department of Finance, the Department of Employment, the Attorney-General’s Department, the Australian Customs and Border Protection Service, the Australian Public Service Commission, the Australian Financial Security Authority, the Murray–Darling Basin Authority and the Office of the Migration Agents Registration Authority.

LexisNexis Australia

LexisNexis Australia provides premium online legal content as well as business research and risk management services. Working collaboratively with a LexisNexis team, I wrote practical guidance for businesses on complying with work health and safety law in Australia. I explained complex legal concepts in plain English for non-lawyers, and also worked closely with legal experts during the review process.

Longueville Media

Longueville Media is a leading corporate publishing firm used by businesses, government and community organizations. The firm’s clients include one of Australia’s leading think-tanks, the Lowy Institute for International Policy.

Drawing on my foreign policy background, I’ve edited several Lowy Institute papers in association with Longueville Media. I’ve also worked with Longueville Media to edit and proofread a business leadership book, and edit a diplomatic history book and Smartraveller publications for the Department of Foreign Affairs and Trade. In addition, I’ve teamed up with Longueville Media to edit and proofread event booklets for NSW Roads and Maritime Services.

Royal Commission into Institutional Responses to Child Sexual Abuse

The Royal Commission into Institutional Responses to Child Sexual Abuse inquired into how institutions in Australia with a responsibility for children managed and responded to allegations and instances of child sexual abuse. I worked with the commission’s stakeholder relations team to write a booklet and fact sheets in plain English for people who may be interested in telling the commission of their experiences. I also drafted an easy-read guide for people with low literacy levels.

Training Services NSW

Part of the Department of Industry, Training Services NSW develops policy, and coordinates planning, funding and regulation, for the vocational education and training sector in New South Wales. Working with Training Services NSW policy and technical experts, I wrote a plain-English document that outlined major reforms to the sector and clearly described a complex application and assessment process for training organizations.

I did a detailed plain-English edit of an introductory guide to the agency’s new customer relationship management system, and also provided editorial services for a major tender document. I also delivered a series of writing workshops—and developed workshop notes and activities—to help Training Services NSW staff write concise and effective briefs.

Board of Studies, Teaching and Educational Standards NSW

The Board of Studies, Teaching and Educational Standards NSW (BOSTES)—now known as the NSW Education Standards Authority—supported high standards of schooling in New South Wales, focusing on the four educational pillars of curriculum, teaching, assessment and educational regulation. I did a substantive edit and a detailed copyedit of BOSTES’ annual report, meticulously checking details and suggesting structural and stylistic changes to improve the report’s readability and navigability. I also proofread the report, working directly with the graphic designer to correct any remaining errors and improve the layout.

ABC Editor

ABC Editor is a business communications specialist that focuses on writing customer references for its clients. I’ve worked with ABC Editor to write and edit compelling customer success stories for major US technology company, Oracle. Drawing on source material, I write engaging copy about the business benefits that Asia–Pacific customers experience when they deploy Oracle’s products. I follow US English conventions and a detailed client style guide to produce clear and concise copy for web publication.

Export Finance and Insurance Corporation

I’ve helped Export Finance and Insurance Corporation (Efic)—the Australian Government’s export credit agency—communicate their messages to Australian exporters.

I drafted the initial copy for the groundbreaking Export Finance Navigator website aimed at small to medium-sized exporters.

My media releases and articles have generated positive publicity for Efic, and my case studies and fact sheets have effectively promoted Efic’s products to exporters.

I’ve also helped to write, edit and proofread several of Efic’s annual reports, edited an engaging internal newsletter and reviewed governance and customer service documents.

ANU College of Business and Economics

The Australian National University’s College of Business and Economics focuses on developing leaders who transform business, society and economies. I did a careful copyedit of the college’s undergraduate and postgraduate guides, helping to ensure a high level of consistency, accuracy and clarity across both publications.

EBSCO Information Services

EBSCO Information Services (formerly EBSCO Publishing) provides worldwide customers with an integrated service that combines reference databases, subscription management, online journals, books and linking services. I authored a series of foreign policy articles aimed at high school students for EBSCO’s Australia/New Zealand Points of View Reference Centre.

Research and Communications Group

The Research and Communications Group (RCG) is a small, specialized consulting company committed to improving social development outcomes. I helped the principals craft persuasive, engaging and informative copy for the company’s new website. I carefully edited text relating to RCG’s services, projects and staff, and provided detailed feedback to the project manager and web designer before the site went live.

Advance Care Planning Australia

Advance Care Planning Australia is a national program enabling Australians to plan for their future health care. I edited a series of workshop manuals and slides aimed at both facilitators and participants, ensuring accuracy, consistency and clarity across all materials. I also introduced cross-references to make the manuals more user-friendly.

Context

Context specializes in strategic planning, research and consultation for heritage, environment and community projects. The company’s consultancy services are available to government, community and private clients. I worked with Context to improve the structure and clarity of a thematic local history for the Mornington Peninsula Shire Council.

Aurora Foundation

The Aurora Foundation provides innovative leadership programs for the library and information profession in Australia and New Zealand. I wrote an informative and engaging article on results from a survey of participants in the Aurora Leadership Institute program. I also designed graphs to help bring the survey results to life.

Chenchow Little Architects

Award-winning Chenchow Little Architects turned to me for help with a keynote speech to be delivered at the National Gallery of Australia. I worked with the client to enhance the structure and content of the speech, and to ensure that the tone was appropriate for the audience.

Just Insights

Just Insights is a consultancy that specializes in research and evaluation in the areas of international development cooperation and social policy. I worked closely with the consultant to develop a structure and style for the firm’s new website. I wrote all the copy for the site, and provided feedback on website design and layout. Before the website went live, I carefully proofread the final text to check for consistency and accuracy, and tested all links.

Meducation

I provided strategic and editorial support to medical writing business Meducation for a substantial Australian Government tender process. My insights into public sector tender requirements helped my client to produce a strong and persuasive tender. The tender was successful and opened new business opportunities for Meducation.

Cancer Australia

Cancer Australia was established by the Australian Government to benefit all Australians who are affected by cancer, and their families and carers, and to provide national leadership in cancer control. I edited the National Gynaecological Cancers Service Delivery and Resource Framework and the National Framework for Consumer Involvement in Cancer Care, suggesting enhancements to the style, structure and clarity of the documents.

National Cancer Nursing Education Project

The National Cancer Nursing Education Project was conducted under the auspices of the Peter MacCallum Cancer Centre, with funding from Cancer Australia. The project team engaged me to edit the second edition of the National Professional Development Framework for Cancer Nursing. My edits enhanced the clarity, structure and consistency of the document, and I worked directly with the client’s graphic designer in the typesetting phase.

Melbourne School of Health Sciences

The Melbourne School of Health Sciences at the University of Melbourne conducts research into disease prevention and provides courses in nursing, physiotherapy, social work and other disciplines. The school needed an editor for the Framework for Professional Competency in the Provision of Supportive Care. This framework was an outcome of the Supportive Cancer Care Victoria project, which was conducted under the auspices of the Melbourne School of Health Sciences. My careful copyedit contributed to a more readable and user-friendly document.

Starfish Services

Starfish Services provided employment and training initiatives for Aboriginal people, advice to business and government on Indigenous employment, and governance training to Aboriginal organizations. I wrote a survey-based report on issues and barriers for Indigenous apprentices in the Katherine region, and worked with the client to develop recommendations for the Department of Education, Employment and Workplace Relations. I also wrote a persuasive company profile for Starfish Services.

Specialised Staffing Solutions

Specialised Staffing Solutions provides personnel, facility and supplier sourcing services to businesses in the hospitality, events and other industries. I drafted fresh, concise copy for the company’s new website. I also drafted a company profile and helped the managing director to refresh his LinkedIn profile. In addition, I proofread the live website to help iron out any errors in the text.

Colouride

Colouride is a Sydney-based painting and maintenance business that delivers superior workmanship and quality results on residential, commercial, strata and industrial buildings, including heritage buildings. Working with the managing director and office manager, I did a structural edit and careful copyedit of Colouride’s company profile. I deployed clear and convincing language to outline the company’s services and values. I also edited a covering letter from the managing director to enhance the letter’s impact on potential customers.

GentlemanPlayer

GentlemanPlayer provided dating workshops and courses focused on strong communication skills and simple dating principles. I edited a series of 11 dating modules for the client, enhancing style, consistency and layout in close consultation with the author.

Other clients

I help people from various walks of life with their writing and editing needs. For example, I’ve:

  • written website copy for a massage therapist and a home renovations consultant
  • edited a book chapter on Chinese architecture for a senior academic at the University of Technology, Sydney
  • edited online course notes and seminar notes for a spirituality teacher
  • written a promotional email for a jazz trio
  • edited a short story for an entrant in a literary competition.